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Normally, our replacement policy starts when you receive the goods and ends three months after receipt. The replacement policy only applies to machines purchased from official channels by xTool.
If you find any manufacturing defect, malfunction, or parts missing after receiving your machine, and xTool or an authorized technician confirms that the issue is covered by the warranty and cannot be fixed, you will be able to request a replacement service.
Note: The percentage of service fees mentioned above is based on the total price of goods. If you require a replacement machine that costs more than you paid for, you'll have to pay the difference.
To replace your product, please email us (email@example.com or firstname.lastname@example.org) to state your situation first. Please do not return your machines directly, and we will not be responsible for the lost items in this case.
Replacement arrival time
It usually takes 12 business days to process the replacement, and the transportation time depends on the distance and logistics.If you need to pay for some fees, we will ship your replacement machine after the payments arrive on our account.
You cannot request a replacement service if
AFTER-SALES SERVICE POLICIES
This warranty does not affect your legal rights in accordance with laws and provisions of your country or region. The terms specified in this warranty should be executed to the extent permitted by laws of your country or region.